AI classification

Formkove reads every form submission before anything is sent, filters spam, detects sentiment, and assigns the tags you define. No training data or manual rules needed.

The spam filter is included on every plan. Sentiment, custom tags and routing are Pro and Agency features.

Free Plan: AI Spam Filter

On the Free plan, every submission gets a single spam check before the notification email goes out. It’s on by default; switch it off per form on the AI tab. Spam is quarantined exactly as on paid plans: it stays in your dashboard (filter by spam) and doesn’t count toward your monthly limit. If the check can’t run, the submission is delivered normally.

How It Works

1. A submission arrives and is stored.
2. Formkove classifies it: a spam score, a sentiment, and any of your tags that apply.
3. Spam is quarantined. It stays in your dashboard (filter by spam) but no email, webhook, Slack, Discord, Sheets or Zapier delivery goes out, and it doesn’t count toward your monthly limit.
4. Everything else is delivered with the AI result attached: in notification emails, Slack/Discord messages, and webhook/Google Sheets payloads.

Classification usually takes well under a second. If it fails, Formkove delivers the submission anyway, without an AI result, so you never lose a submission because of AI.

Setting It Up

1. Go to Forms → select your form → AI tab
2. Pick a starting preset: Contact Form, Bug Tracker, Careers & Hiring, or Custom Template
3. Adjust the Form purpose: one sentence describing what the form is for (max 200 characters). It helps the AI judge what’s relevant.
4. Edit your tags
5. Turn AI on and save

Tags

Each tag has a short name and a plain-language description of what it should catch. You can define up to 20 tags per form.

Tag	Description
sales	Inquiries about pricing, custom plans, or commercial requests
support	General help requests, technical issues, or questions
bug	Reports of broken features, system errors, or crashes
p0_critical	Urgent issues blocking core usage (outage, data loss)

A submission can get several tags, or none. If nothing matches, it simply gets no tags.

Spam Score

Every classified submission gets a spam score from 0 (clean) to 1 (spam). Submissions scoring 0.7 or higher are treated as spam and quarantined.

You can filter the submissions table by spam status, sentiment and tag.

Sentiment

Formkove labels each submission positive, neutral, or negative. Use it to send negative feedback straight to support, or to collect positive submissions as testimonials.

Routing by AI Result

Each integration (webhook, Slack, Discord, Google Sheets, Zapier) can be limited to certain AI results: a sentiment, any of a set of tags, and/or a maximum spam score. For example:

• support and bug → your support Slack channel
• sales → your CRM webhook
• negative sentiment → a Discord channel your founders watch

Set this up in Integrations → Connections → Routing. See AI routing rules for how matching works.

Where AI Results Appear

Destination	What you get
Dashboard	Spam status, sentiment and tags on each submission, with filters
Notification email	An “AI” line under the submission details
Slack / Discord	An “AI” line with sentiment and tags
Webhooks & Google Sheets	An ai object: { "sentiment", "tags", "spam_score" }

Limits

• AI runs on up to 300 submissions per hour per form on Pro and Agency, and 60 per hour on Free. Beyond that, submissions are still accepted and delivered, just without an AI check.
• Formkove analyzes the text of your form fields. It doesn’t read file attachments.
• AI runs on Cloudflare Workers AI, listed as a subprocessor in the Privacy Policy.

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To route submissions by AI result, see Zapier and Webhooks.

For a walkthrough with real submissions, read Sort form submissions with AI.