FAQ
Access Keys
Section titled “Access Keys”Does the form ID need to be kept secret?
Section titled “Does the form ID need to be kept secret?”No. The form ID is public-safe; it’s designed to be visible in your HTML. It can only send submissions to your form; it can’t read your data or access your account.
Think of it like an email address: someone could email you if they have it, but they can’t read your emails.
What if someone finds my form ID and sends spam through it?
Section titled “What if someone finds my form ID and sends spam through it?”Formkove has multiple layers blocking abuse:
- Honeypot: bots fill your configured hidden honeypot field, which marks submissions as spam
- Rate limits: 10 submissions per minute and 30 per hour from one IP to one form
- Cloudflare Turnstile (all plans): adds captcha protection with no per-submission fees
- AI spam filter (all plans, on by default): spam is held back before any notification goes out
If you see spam coming through, enable Turnstile or contact support.
Can I restrict submissions to my domain?
Section titled “Can I restrict submissions to my domain?”Yes, on every plan. Add your site under Settings → Allowed Origins & Redirects. Browsers will only accept Formkove’s response for fetch() submissions from those origins, and ?redirect= only works for those domains.
Allowed Origins is a browser-level control: it can’t stop someone posting directly with a script. Pair it with Turnstile if you need that.
GDPR and Privacy
Section titled “GDPR and Privacy”Is Formkove GDPR compliant?
Section titled “Is Formkove GDPR compliant?”Formkove is built with GDPR in mind: submissions are stored until you delete them, you can export or delete your data yourself, and a DPA is available. We don’t sell your data.
For formal compliance questions, consult a legal advisor.
Where are the servers?
Section titled “Where are the servers?”Formkove runs on Cloudflare’s global network, and email is sent through AWS SES in the US. Data may be processed in Canada, the United States and other countries where these providers operate. See the Privacy Policy.
What data does Formkove keep?
Section titled “What data does Formkove keep?”- Submissions are stored until you delete them, delete the form, or delete your account
- Webhook delivery history is kept for 30 days
- Generated exports expire after 24 hours
- Form configuration (form ID, emails, integrations) is stored in your account
- Security logs are kept for abuse prevention
Spam Protection
Section titled “Spam Protection”What’s the difference between honeypot and Turnstile?
Section titled “What’s the difference between honeypot and Turnstile?”| Honeypot | Turnstile | |
|---|---|---|
| Cost | Free | You bring your own Cloudflare keys |
| User interaction | None (invisible) | User may see a checkbox challenge |
| Blocks advanced bots | Somewhat | Yes |
| Per-submission fee | No | No |
Honeypot is built in and works automatically. Turnstile gives stronger protection if you’re seeing persistent bot issues.
Why does Formkove use Turnstile instead of reCAPTCHA?
Section titled “Why does Formkove use Turnstile instead of reCAPTCHA?”reCAPTCHA sends user data to Google and charges per validation. Turnstile is privacy-first; Cloudflare doesn’t track users across sites and there are no per-submission fees.
AI Classification
Section titled “AI Classification”How does Formkove know what tags to assign?
Section titled “How does Formkove know what tags to assign?”You define the tags in the dashboard using plain language (e.g., “sales lead”, “support request”). Formkove reads each submission and decides which tags apply. You don’t train a model; just describe what you care about.
Does AI classification work on all submissions?
Section titled “Does AI classification work on all submissions?”Yes, on every submission to an AI-enabled form, up to 300 per hour per form. Spam (score 0.7 or higher) is quarantined: it stays in your dashboard but no notifications or webhooks go out, and it doesn’t count toward your monthly limit.
Is AI available on the free plan?
Section titled “Is AI available on the free plan?”Yes, the AI spam filter. Every submission to a Free form is checked for spam before the notification email goes out, and spam is quarantined. Sentiment, custom tags, and routing by AI result are Pro and Agency features.
Plans and Billing
Section titled “Plans and Billing”What’s included in the free plan?
Section titled “What’s included in the free plan?”- 300 submissions/month
- Up to 10 forms
- AI spam filter
- Email notifications (up to 2 recipients per form)
- Honeypot spam protection
- Cloudflare Turnstile (bring your own keys)
- Allowed Origins and custom redirects
- CSV export
What’s on Pro?
Section titled “What’s on Pro?”- 12,000 submissions/month
- Unlimited forms
- AI spam filtering, sentiment, custom tags and routing
- Signed webhooks, Slack, Discord, Google Sheets
- Zapier, Make, n8n and Pipedream (via webhooks)
- One team workspace with up to 3 members
- Up to 10 email recipients per form
- Priority email support (reply within 24 hours)
Agency has everything in Pro, with 30,000 submissions/month and a separate workspace for each client (up to 10 members each).
Pro is $12/month or $120/year; Agency is $29/month or $290/year.
What happens when I hit my submission limit?
Section titled “What happens when I hit my submission limit?”We email the workspace owner at 80% and at 100% of the monthly limit.
- Free: new submissions are refused once you reach 300, until the next calendar month (UTC) or until you upgrade.
- Pro and Agency: we keep accepting submissions for another 10% of your limit (up to 13,200 on Pro, 33,000 on Agency), so a busy month doesn’t cost you leads. After that, new submissions are refused until the next month or until you upgrade.
Submissions you’ve already received are never deleted.
How does billing work?
Section titled “How does billing work?”Pay monthly, or yearly and get 2 months free. Payments are handled by Dodo Payments, our merchant of record, which calculates taxes at checkout. Prices are per account, not per seat or per form. We never charge overage. Manage or cancel anytime from Settings → Billing. Need more volume? Contact us. For a plan-by-plan breakdown, see Formkove pricing explained.